Frequently Asked Questions
Everything you need to know about bringing nature's beauty into your home.
Are your crystals and stones ethically sourced?
Yes, we prioritize ethical sourcing by working directly with mines that ensure fair labor practices and sustainable extraction methods to minimize environmental impact.
How do you ensure fragile items arrive safely?
Every piece is carefully hand-wrapped in eco-friendly protective padding and double-boxed to ensure your home decor arrives in pristine condition.
What is your return policy for unique specimens?
We offer a 30-day return policy. If you are not completely satisfied with your piece, you can return it for a full refund, provided it is in its original condition.
Will I receive the exact crystal shown in the photo?
For 'One-of-a-Kind' listings, you will receive the exact item pictured. For 'Stock' items, you will receive a stone of similar size and quality, as every natural crystal is unique.
How long does shipping take within the country?
Orders are typically processed within 2 business days. Standard shipping usually takes 3-7 business days, and tracking information is provided via email immediately upon dispatch.
How should I care for my crystals?
We recommend dusting with a soft, dry cloth. Avoid harsh chemicals or prolonged direct sunlight for certain stones like Amethyst to prevent color fading.