Returns & Exchanges

At CRYSTALS, we want your home to radiate positive energy, which is why we offer a 30-day return policy on all our natural stones and decor. If your piece doesn't perfectly align with your space, we are happy to assist with a stress-free return or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into our returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack with Care

  Securely wrap your crystal in its original protective packaging and include the packing slip to ensure the item arrives safely.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our specialists inspect the returned item, your refund will be processed back to your original payment method within 5-7 business days.